AKHU launches ‘Second Opinion’ online consultative service   

ISLAMABAD: Offering a unique service to patients to seek highly qualified specialists’ opinions on their disease diagnosis or treatment plan, the Aga Khan University Hospital (AKUH) inaugurated its ‘Second Opinion’ platform, extending access to medical consultations countrywide and globally, without the necessity of in-person visits.

A second opinion involves seeking medical advice from a different physician than the one who initially diagnosed or proposed treatment for a patient. Patients may opt for a second opinion to validate their diagnosis, ensure the appropriateness of their treatment plan, explore alternative treatment modalities, or simply for peace of mind, particularly when dealing with complex medical conditions.

Hosted on the AKUH Pakistan website, the second opinion service offers a secure and intuitive interface, enabling individuals to seek medical guidance from AKUH specialists, regardless of their geographical location.

As a Joint Commission International (JCI)-accredited quaternary care hospital, AKUH offers a comprehensive range of medical services delivered by some of the country’s most proficient and qualified physicians. Patients, whether adults or children, can avail themselves of second opinions on various diseases and treatment plans.

AKUH's Second Opinion service features a range of consultations, including general medical inquiries, assessments for surgical recommendations, and reviews of laboratory or radiology reports, among others.

Under the initiative, patients can initiate a second opinion request through the AKUH website's secure and user-friendly online platform. The process entails creating an account, logging in, providing pertinent medical information, and uploading relevant reports. Upon receipt, an AKUH physician thoroughly reviews the case and accompanying reports. Within five working days, patients receive a comprehensive written report, furnishing them with actionable insights and facilitating informed decision-making. For those seeking further consultation, appointments can be conveniently arranged through the AKUH Concierge Service or Contact Centre.

Dr Farhat Abbas, CEO of AKUH Karachi, emphasizes the institution's dedication to facilitating informed healthcare decisions, asserting, "We are committed to extending our expertise globally, ensuring individuals have access to our specialists' exceptional skills and experience. I am optimistic about the positive impact this service will have on patients grappling with complex medical issues."

This initiative serves as a valuable resource for patients seeking clarity or additional reassurance, particularly when navigating intricate medical scenarios or challenging treatment regimens. It instills confidence, clarity, and assurance in patients' decision-making processes regarding their healthcare. Even for those consulting elsewhere, the proficiency and experience of AKUH specialists remain accessible.